It has taken many years for our team to build their knowledge and experience of dialogue. In the process, however, they have learnt how to pass it on.
The art of meetings Facilitation involves the ability to maintain neutrality and “ to keep your head when all around you are losing theirs”. It requires learning how to acknowledge the integrity of every participant, to provide both mental and emotional space for people to express themselves, to stay focussed on achieving the agenda’s objectives and, like an orchestra conductor, to change the energies in the meeting when mood management of the participants is at its most difficult.
Effective Mediation is the outcome of both mindset and skills. It involves deep listening and the development of trust. The mediator must remain scrupulously fair, even and balanced. Above all, a spacious and safe atmosphere must be created.
The principles of dialogue are at the centre of both first-class facilitation and mediation. These skills can be taught in the coaching environment.
ASIS Business Coach runs in-person and online webinars and seminars teaching corporate leaders the skills of dialogue and their application in the conduct of creative meetings and workplace dispute resolution.