Total People Maintenance (Total Productive Maintenance)
Great for team building in London and other parts of UK
Total People Maintenance
An holistic approach
Total People Maintenance is an holistic approach to building world class teams. At its heart, it involves building a CULTURE of continuous improvement in leadership and team performance.
In the period 1950-1970, Seiichi Nakajima introduced to Japanese industry a culture of continuous care and improvement of machines, called Total Productive Maintenance. The aim was to involve all players – from business owners to shopfloor operatives – in generating a culture delivering ZERO unplanned machine failures, ZERO product defects and ZERO accidents. Toyota, 3M, Proctor & Gamble, General Motors and Ford were early adopters.
In the late 1990s, David Boddy (Principal Partner, ASIS Business Coach) introduced a programme into the Home Care Division of Unilever to mirror the 8 TPM pillars – but this time focussed on people. He called it ‘TOTAL PEOPLE MAINTENANCE.
The SMART Internal Deliverables
• Productivity and Profitability improvements
• Higher retention of top performers
• Fewer absences – especially stress related
• Better morale – higher satisfaction ratings
• Effective career progression
• Recruitment savings
• Improved Mental Health & Well Being
• A ‘One-Company’ Culture continuously driving towards improvement
The SMART External Deliverables
• Higher levels of customer satisfaction
• More repeat business
• More lead referrals
• Fewer customer complaints
• A ‘more attractive’ company to do business with
• Happier suppliers with more improved reliability
• A greater reputation as an employer to work for and a service/product provider to buy from.